1. Overview

At Nic Buzz, we are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help. This Return & Refund Policy explains how you can return items and receive a refund.

2. Return Eligibility

To be eligible for a return, please ensure that:

• The product was purchased within the last 30 days.
• The product is in its original packaging.
• The product is unused and in the same condition that you received it.
• Proof of purchase is provided (e.g., receipt or order number).

3. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

• Gift cards.
• Downloadable software products.
• Personal care items (e.g., opened e-liquids or cartridges).
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

4. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at [Insert Email Address] or [Insert Phone Number] to request a Return Merchandise Authorization (RMA) number.
2. Once you receive the RMA number, securely pack the item(s) in the original packaging and include your proof of purchase.
3. Clearly write the RMA number on the outside of the package.
4. Send the package to the following address:Nic Buzz
   [Insert Return Address]

Please note that you are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., you received an incorrect or defective item).

5. Refunds

Once we receive your return, we will inspect the item(s) and notify you of the approval or rejection of your refund. If your return is approved, we will process your refund within [Insert Number] days. The refund will be applied to your original method of payment.

• Late or Missing Refunds: If you have not received your refund after [Insert Number] days of approval, please check your bank account again, contact your credit card company, and then your bank. If you still have not received your refund, please contact us at [Insert Email Address] or [Insert Phone Number].

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Insert Email Address] or [Insert Phone Number] for further instructions.

7. Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

8. Contact Us

If you have any questions about our Return & Refund Policy, please contact us.